Question 1

How long does shipping take?

Accepted Answer

Shipping times vary by product and supplier. Most orders are processed within a few business days, and tracking details are sent when available. Standard delivery typically takes 7–18 business days after processing.

Question 2

Where do your products ship from?

Accepted Answer

We work with curated suppliers in the United States and overseas. The shipping origin depends on the specific product.

Question 3

How do I track my order?

Accepted Answer

Once your order ships, we send a tracking number by email. You can also enter your order number and email on our Track Order page.

Question 4

Can I cancel or change my order?

Accepted Answer

If your order has not yet been processed, we'll do our best to accommodate changes. Contact our support team as soon as possible.

Question 5

What is your return policy?

Accepted Answer

If your item arrives damaged, defective or incorrect, contact our team within 14 days of delivery and we'll make it right. Some items may not be eligible for return due to hygiene or final-sale reasons.

Question 6

What if my item arrives damaged?

Accepted Answer

Email us a photo of the damage and your order number. We'll arrange a replacement or refund as appropriate.

Question 7

Do you ship internationally?

Accepted Answer

We ship to many countries. Available destinations and rates are shown at checkout.

Question 8

How do I contact support?

Accepted Answer

Use our Contact page or email us. A real human will reply as soon as possible.

Frequently Asked Questions